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  My Post Was Deleted?
I am regular user on a message board, and the other day I got one of my posts deleted. In my opinion, it was deleted unfairly and I am not sure what to do about it. Any suggestions would be greatly appreciated.

Admittedly, this is a tough question to answer without actually seeing the post that was deleted and the Terms of Service of the site that you posted on. However, as a general point we would say that the community moderator or manager should have e-mailed you to let you know the circumstances surrounding the post and its being deleted or moved. You might notice from the Terms of Service of the site that they reserve the right not to publish your messages and will not necessarily inform you. As a matter of courtesy, some sites have a policy of letting you know, which unfortunately is not the case here.

We recommend first that you contact the community contact or moderator and ask if your post may have been moved. Sometimes if a post fits better within another discussion it will be moved to a more appropriate location where it might encourage discussions. In addition, you should check to see if messages from the folder you posted in have been archived to another folder, since sites often will archive folders to enable ease of use and more efficient site operation. One more thing to check would be to ensure that you are viewing all messages rather than simply new ones or ones from a particular date. Often we can be fooled into thinking that posts have gone missing when in reality they are simply hidden from view because of filtering options. Do check on that before proceeding.

We understand how frustrating it can be to have a post removed without being supplied with the reasons why. In the event that your post was removed, it would be appropriate to send an e-mail to the community contact / moderator on the site to ask why it was deleted. You should be able to find their contact details on the site, but if not you might use the webmaster's address or other web site contact.

The very worst thing you can do for yourself, the site and other participants is to debate the post deletion on the boards themselves. Not only does this detract from the conversation, but it will not assist you in resolving the issue or finding out why your post was deleted. Remember, while having a post removed is upsetting, staying calm and focused on constructively resolving the issue will go a long way in assisting you.

The following sample e-mail might assist you in drafting an enquiry;

Dear ,

I am writing to inquire about my post entitled [title name] on the [board and topic where your post resided] board which I posted on or around [date]. I can no longer see it on the message boards, so I wanted to enquire about whether the post has been moved to another discussion or removed entirely.

If it is has been removed, I would appreciate a response letting me know the reasons why. If you could let me know how my post could have been presented differently then that will help me to avoid posting something that will be removed in the future.

Your assistance would be greatly appreciated.


We thank you for your question and wish you the very best!!

- Jon Nix and Pam Thomas
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